jilisaga Casino
Privacy Policy

1.Introduction

jilisaga Casino ("jilisaga," "we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who access or use the jilisaga platform at jilisaga.vip (the "Platform"). This Privacy Policy describes how jilisaga collects, uses, stores, shares, and protects your personal information in connection with your use of the Platform and our services.

This Privacy Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (the "DPA"), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. It is also consistent with the regulatory requirements of the Philippine Amusement and Gaming Corporation (PAGCOR).

By registering an account on jilisaga or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, please discontinue your use of the Platform.

2.Data Controller

For the purposes of the Data Privacy Act of 2012, jilisaga Casino is the personal information controller in respect of the personal data collected through the Platform. As the personal information controller, jilisaga determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable Philippine privacy laws.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, you may contact our Data Protection Officer (DPO) at: [email protected]

3.Personal Data We Collect

jilisaga collects the following categories of personal data from players and Platform users:

3.1 Identity & Contact Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (to verify you are at least 21 years of age);
• Nationality and country of residence;
• Email address and mobile phone number;
• Residential address (including barangay, city/municipality, province, and postal code).

3.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's licence, UMID);
• Proof of address documents (e.g., utility bill, bank statement);
• Selfie or liveness verification image where required for enhanced KYC.

3.3 Financial Data

• GCash or PayMaya (Maya) mobile wallet account details;
• Philippine bank account details (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, or other eligible banks);
• Transaction history, including deposit amounts, withdrawal amounts, and dates;
• Account balance information.

3.4 Gaming & Activity Data

• Game play history, including games played, wager amounts, and outcomes;
• Bonus and promotion usage history;
• Login timestamps and session durations;
• Responsible gaming tool usage (e.g., deposit limits, self-exclusion requests).

3.5 Technical & Device Data

• IP address and approximate geolocation;
• Device type, operating system, and browser type and version;
• Unique device identifiers;
• Cookie data and similar tracking technologies (see Section 8).

3.6 Communications Data

• Records of your communications with jilisaga customer support, including live chat transcripts and email correspondence;
• Feedback, complaints, and survey responses submitted to jilisaga.

4.How We Collect Your Data

jilisaga collects your personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions;
• Automatically — through cookies, web beacons, and similar technologies when you access and use the Platform (see Section 8);
• From third parties — including identity verification service providers, payment processors (GCash, PayMaya, Philippine banks), fraud prevention services, and PAGCOR where required for regulatory compliance.

5.Legal Basis for Processing

jilisaga processes your personal data on the following legal bases under the Data Privacy Act of 2012:

Processing Purpose	Legal Basis
Account registration and management	Performance of a contract (your account agreement with jilisaga)
Identity verification (KYC)	Legal obligation (PAGCOR AML/KYC requirements)
Processing deposits and withdrawals	Performance of a contract
Fraud prevention and security	Legitimate interests of jilisaga and protection of players
Responsible gaming monitoring	Legal obligation (PAGCOR responsible gaming regulations)
Marketing communications	Your consent (which you may withdraw at any time)
Analytics and Platform improvement	Legitimate interests of jilisaga

6.How We Use Your Personal Data

jilisaga uses the personal data we collect for the following purposes:

• To create, verify, and manage your jilisaga player account;
• To verify your identity and age (21+) in compliance with PAGCOR regulations;
• To process your deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers;
• To detect, prevent, and investigate fraud, money laundering, and other prohibited activities;
• To monitor gaming activity for responsible gaming purposes and to enforce self-exclusion requests;
• To provide customer support and respond to your enquiries and complaints;
• To send you transactional communications (e.g., deposit confirmations, withdrawal notifications, security alerts);
• To send you marketing communications about jilisaga promotions and offers, where you have consented to receive such communications;
• To analyse Platform usage and improve our games, features, and user experience;
• To comply with our legal and regulatory obligations under Philippine law and PAGCOR requirements.

7.Sharing Your Personal Data

7.1 jilisaga does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors — GCash, PayMaya (Maya), and Philippine banks, to process your deposits and withdrawals;
• Identity verification providers — third-party KYC and AML service providers engaged by jilisaga to verify player identities;
• Game providers — software providers whose games are available on the jilisaga Platform, to the extent necessary to deliver the gaming service;
• IT and cloud service providers — providers of hosting, data storage, security, and analytics services engaged by jilisaga;
• Regulatory authorities — PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where required by law or regulation;
• Law enforcement — Philippine law enforcement agencies, courts, or other public authorities where jilisaga is legally required or permitted to disclose your data;
• Professional advisers — lawyers, auditors, and accountants engaged by jilisaga, subject to professional confidentiality obligations.

7.2 Where jilisaga engages third-party service providers to process personal data on its behalf, such providers are required to enter into data processing agreements that obligate them to process personal data only on jilisaga's instructions and to implement appropriate technical and organisational security measures.

7.3 jilisaga does not transfer your personal data outside the Philippines except where necessary to provide the Platform services and subject to appropriate safeguards consistent with the Data Privacy Act of 2012.

8.Cookies & Tracking Technologies

8.1 jilisaga uses cookies and similar tracking technologies (such as web beacons and pixel tags) on the Platform to enhance your user experience, maintain your session, and analyse Platform usage.

8.2 The following types of cookies are used on the jilisaga Platform:

Cookie Type	Purpose	Duration
Strictly Necessary	Essential for the Platform to function — session management, login authentication, security tokens	Session
Functional	Remember your preferences such as language, display settings, and responsible gaming limits	Up to 12 months
Analytics	Collect anonymised data about how players use the Platform to help us improve features and performance	Up to 24 months
Marketing	Track engagement with jilisaga promotions and measure the effectiveness of our campaigns (only with your consent)	Up to 12 months

8.3 You can control and manage cookies through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of the jilisaga Platform. For analytics and marketing cookies, you may withdraw your consent at any time by adjusting your cookie preferences in your account settings.

9.Data Retention

9.1 jilisaga retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to provide our services, and to comply with our legal and regulatory obligations. The following general retention periods apply:

Data Category	Retention Period
Account and identity data	Duration of account plus 5 years after account closure (PAGCOR AML requirement)
KYC documents	Duration of account plus 5 years after account closure
Financial transaction records	Duration of account plus 5 years after account closure
Gaming activity logs	Duration of account plus 3 years after account closure
Customer support communications	3 years from the date of the communication
Marketing consent records	Until consent is withdrawn, plus 1 year
Cookie and analytics data	As specified in Section 8 above

9.2 Upon expiry of the applicable retention period, jilisaga will securely delete or anonymise your personal data in accordance with its data disposal procedures.

10.Data Security

10.1 jilisaga implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• TLS 1.3 encryption for all data in transit between your device and jilisaga's servers;
• AES-256 encryption for sensitive data stored at rest, including KYC documents and financial data;
• Role-based access controls limiting access to personal data to authorised personnel only;
• Regular security assessments, penetration testing, and vulnerability scanning;
• Two-factor authentication (2FA) for staff access to systems containing personal data;
• Comprehensive staff training on data protection and information security obligations.

10.2 While jilisaga takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. jilisaga cannot guarantee the absolute security of your data, and you use the Platform at your own risk. You are responsible for keeping your jilisaga login credentials confidential.

10.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jilisaga will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach and will notify affected players without undue delay.

11.Your Data Subject Rights

11.1 Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights in relation to your personal data held by jilisaga:

• Right to be informed — the right to be informed of how your personal data is being collected and processed, as set out in this Privacy Policy;
• Right of access — the right to request a copy of the personal data jilisaga holds about you;
• Right to rectification — the right to request correction of inaccurate or incomplete personal data;
• Right to erasure — the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jilisaga's legal and regulatory retention obligations;
• Right to object — the right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation;
• Right to data portability — the right to receive your personal data in a structured, commonly used, and machine-readable format;
• Right to lodge a complaint — the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data protection rights have been violated.

11.2 To exercise any of the above rights, please contact jilisaga's Data Protection Officer at [email protected]. jilisaga will respond to your request within thirty (30) days of receipt. In complex cases, this period may be extended by a further two (2) months, in which case jilisaga will notify you of the extension and the reasons for it.

11.3 jilisaga may need to verify your identity before processing your data subject request. You will not be charged a fee for exercising your data subject rights unless your request is manifestly unfounded or excessive.

12.Children's Privacy

12.1 The jilisaga Platform is strictly intended for individuals who are at least twenty-one (21) years of age, in accordance with PAGCOR regulations and Philippine law governing casino-style gambling. jilisaga does not knowingly collect personal data from persons under the age of 21.

12.2 If jilisaga becomes aware that it has inadvertently collected personal data from a person under the age of 21, it will take immediate steps to delete such data and close the associated account. If you believe that jilisaga may have collected data from a minor, please contact us immediately at [email protected].

13.Updates to This Privacy Policy

13.1 jilisaga reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is indicated at the top of this page.

13.2 Where material changes are made to this Privacy Policy, jilisaga will notify registered players by email or by posting a prominent notice on the Platform prior to the changes taking effect. Your continued use of the Platform following notification of any changes constitutes your acceptance of the revised Privacy Policy.

13.3 We encourage you to review this Privacy Policy periodically to stay informed about how jilisaga is protecting your personal data.

14.Contact Us

14.1 If you have any questions, concerns, or requests regarding this Privacy Policy or jilisaga's data processing practices, please contact our Data Protection Officer:

14.2 If you are not satisfied with jilisaga's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines through their official channels.